We offer delivery services to over 220 countries and territories, with the exception of countries subject to embargo.

You are not allowed to send prohibited items, which encompass a wide range, such as illegal drugs, counterfeit goods, explosives, flammable materials, live animals, and items restricted by certain countries. If you require detailed information, our team can provide guidance and support throughout the procedure.

Duty requirements vary from country to country, and each nation defines which items are subject to duties. If you want to ascertain whether your items are dutiable, feel free to reach out to us at 517-414-1268 for personalized assistance.

Typically, duty charges are settled by the recipient in the destination country. Nevertheless, as the shipper, you have the option to cover these charges, which implies you are opting for Free Domicile service (Incoterms DDP).

Duties can impact your shipment in two significant ways:

1. Customs: When your shipment is subject to duties, it must undergo a customs clearance process. This process can affect the overall transit time of your shipment. At our end, we have established effective relationships with customs authorities worldwide to expedite this clearance process. Licensed customs brokers are in place to ensure that the majority of shipments pass through customs smoothly and swiftly. However, for certain items, especially those that are unique or of high value, customs clearance may take longer. The exact transit time depends on the local customs procedures.

2. Documentation: Typically, small parcels are accompanied by a customs declaration form that outlines the value of the goods. This form is used by customs officials in the destination country. All dutiable shipments require, at the very least, an air waybill and a commercial invoice. Additional documentation may be necessary, depending on the content, value, and the destination of your shipment.

DDP stands for Delivered Duty Paid. It's employed in international trade when package taxes have been settled prior to crossing a border and are factored into the product's price.

DDU, on the other hand, stands for Delivered Duty Unpaid. This term is used when package duties and taxes are paid by the recipient directly upon delivery.

Getting your packages ready for shipping is a straightforward process. You can choose to use your own packaging, or you have the convenience of ordering a range of packaging options free of charge, with direct delivery to your location.

Various factors can influence the transit times for international shipments. These include potential service disruptions such as weather-related delays, strikes, global health emergencies, and other variables specific to the destination country. We ensure our clients stay informed through industry alerts. In addition, the following aspects may come into play when determining international transit times:

Holidays: Different countries observe their own unique holidays, so if your shipment lands on one, our couriers may need to wait until the recipient's work schedule resumes to make the delivery.

Weekends: It's important to remember that the transit times mentioned on our website are calculated in business days. Thus, weekends should be taken into account, and keep in mind that weekends may vary by country.

Customs: The customs clearance process at the destination is another factor that can influence transit times.

To obtain an accurate delivery commitment tailored to the specifics of your shipment and your chosen service, please don't hesitate to contact us at 517-414-1268.

We've teamed up with Jet Mail to deliver a seamless and budget-friendly end-to-end order fulfillment solution. This collaboration empowers us to oversee your inventory, handle the printing and processing of any essential marketing or sales materials to be included with your products, and dispatch orders at competitive postal rates. Additionally, our partnership with Great Lakes Fulfillment (GLF) enhances our capabilities in efficient cross-border transportation within the US and Canada.